TURNAROUND TIME: The turnaround time on your order starts when you’ve paid your deposit and we have all information required to complete your order (all artwork, products, sizes, details, etc.) Delay in receipt of any of this info can/will result in production delays. Our Standard turnaround time is 10 business day unless otherwise stated. Complex orders/add-ons may increase this time. On Swole Gear (OSG) will not be responsible for for delays resulting from any of the above and may not make your deadline. If you have a specific deadline for your order, it is very important that you let us know when you place your order.
ORDER CHANGES: Once your order is placed we begin working on it right away. Every person in our shop will be involved in your order at some point. Most of the time involved in your order is in the Pre-Production phase. Therefore, you may be subject to a $50 change fee in addition to the added cost involved such as (restocking fees, shipping expenses, screen fees, etc.) if you make any change to your order once it has been placed. If you have approved your proof(s) and screens have been burned for your order you will also be subject to a $35 screen fee per screen. Even if you paid a rush fee, any changes to your order will result in delays and the deadline cannot be guaranteed.
GARMENT DISCLAIMER: On Swole Gear (OSG) is not responsible for manufacturer defects such as color inconsistencies, stitching errors, mislabeled garments, loose/inconsistent stitching, and or garment defects (holes, ripped seams, etc.). We try our hardest to inspect the garments as we print them, but we can not guarantee each garment. We are not the manufacturers of these garments so we cannot ensure their construction. We highly recommend ordering 5% extra of each size if an exact count is important. If you find any of these garment defects please let us know and we will work with the manufacturer to attempt to get you a refund. We will not refund or exchange any garment due to fit.
OUT OF STOCK ITEMS: On Swole Gear (OSG) will not be responsible for items that are out of stock. While we check items we know have potential stock issues, all garments are ordered after your order is placed and we cannot guarantee their availability. If items are out of stock we will provide you with replacements options and get your approval before choosing such replacement items.
SUPPLIED GARMENTS: At On Swole Gear (OSG) we highly recommend using our garments for customization. We know where they come from and they are made especially for customization. However, if you insist to supply us with the garment to be customized we will do it. Shop rates will apply and will not reflect the normal pricing grid. You will also be subject to screen or other set up fees associated with producing your order. Please keep in mind the underage/spoilage rate when providing your own garments. We always recommend you provide extras. We will in no way be responsible for your garments for any reasons whatsoever regardless of fault. You are having us print them at your own risk. OSG will not be responsible for decoration longevity, washouts, etc. on your customer supplied items.
PAYMENT: Payment is due in full at time of order completion unless otherwise approved. Unpaid orders will not be released.
CANCELLATION: Any cancellations will be subject to restocking fees. Any pre-payments will be forfeited if any work has begun. Depending on the situation we may issue a partial refund minus expenses On Swole Gear (OSG) has accrued for work performed. If production has begun we cannot cancel your order